Warranty Terms and Conditions

We Proastroz warrant your product to be free from defects in materials and workmanship for two years. This warranty is only valid for purchasers located in Australia. We will repair or replace such product or part thereof which, upon inspection by us, is found to be defective in materials or workmanship. As a condition to the obligation of Proastroz to repair or replace such product, the product must be returned to us together with the date of your purchase, your full name and address.  All returns must be accompanied by a written statement setting forth the name, address, and daytime telephone number of the owner, together with a brief description of any claimed defects. Parts or product for which replacement is made shall become the property of Proastroz. The customer (you) shall be responsible for all costs of transportation and insurance to ship the item back to us, but we will cover the return shipping to you.  Proastroz shall use reasonable efforts to repair or replace any product covered by this warranty within thirty days of receipt.  This warranty shall be void and of no force of effect in the event a covered product has been modified in design or function, or subjected to abuse, misuse, mishandling or unauthorised repair. Further, product malfunction or deterioration due to normal wear is not covered by this warranty. Specifically, the warranty does not cover user errors - such as dropping the telescope, scratching the frontal corrector plate, leaving the telescope in the rain, over or under tightening some screws etc., not using the telescope for its intended purpose - such disassembling the telescope, using the telescope in an unsuitable environment (corrosion, excessive humidity etc.) etc., and it also does not include normal wear and tear such as marks in the dovetail from the mount locking screws, marks in the body of the eyepieces or diagonals from locking screws, oil marks on the lens of eyepieces from observing, the rubber guard of the eyepiece etc. This list is not exhaustive. Simply put, things that will alter through normal use over the life of the telescope are not covered under warranty. The seller identified as Proastroz, the individual(s) the account belongs to and whom it represents, or any other entity related to the business in any way DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR USE, EXCEPT AS EXPRESSLY SET FORTH HEREIN. THE SOLE OBLIGATION OF PROASTROZ UNDER THIS LIMITED WARRANTY SHALL BE TO REPAIR OR REPLACE THE COVERED PRODUCT, IN ACCORDANCE WITH THE TERMS SET FORTH HEREIN. PROASTROZ EXPRESSLY DISCLAIMS ANY LOST PROFITS, GENERAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM BREACH OF ANY WARRANTY, OR ARISING OUT OF THE USE OR INABILITY TO USE ANY OF PROASTROZ'S PRODUCTS. ANY WARRANTIES WHICH ARE IMPLIED AND WHICH CANNOT BE DISCLAIMED SHALL BE LIMITED IN DURATION TO A TERM OF TWO YEARS FROM THE DATE OF ORIGINAL RETAIL PURCHASE.
If warranty problems arise, or if you need assistance in using your product, contact us.