Terms and conditions

- Freight Insurance is not included by default when placing orders - it is an optional service which customers can select at checkout by clicking the “secure your shipment” banner. We strongly suggest that customers add freight insurance when placing orders to fully insure all items against damage and loss in transit. We are not responsible for loss of parcels or damage sustained by parcels as the carrier is responsible. All the items are packed with plenty of protective materials and labelled properly.

- Uninsured items which get damaged or lost in transit will not be repaired or substituted free of charge. Customers will be required to follow up lost-item retrieval with the transport service that lost the item. 

- Freight Insurance is 2% of the total value of the purchased goods. This fee protects buyers against possible product damage or loss in transit, however damage caused by 'acts of god' as they are known are not covered by (any) insurance.

- In stocks items are dispatched within 2 business days of finalised payment, tracking is provided at the time of dispatch.

- Items that are sold while not in stock are dispatched within 2 business days of reception by ProAstroz Pty Limited. 

- International orders with delivery address outside of Australia: the buyer is responsible for any import duty, fees or other taxes upon arrival. ProAstroz is unable to advise whether a customs duty, fee or tax will be collected upon arrival in the country of destination, as this varies greatly by country and depends on a range of factor. It is the buyer's responsibility to ensure research has been done, prior to purchase, into what fees (if any) will be levied upon arrival. By ordering through the website, the buyer accepts the sole responsibility for any such payment. ProAstroz deducts the cost of GST to any purchase which delivery address is outside of Australia. In the event a package is returned to ProAstroz, a refund will be provided for the cost of the items purchased - please note this does not include the shipping and insurance cost: if a package is returned to ProAstroz, no refund will be provided for the cost of freight and insurance. 

 

For your complete peace of mind, each item is covered by an Australian 2 year warranty against manufacturing defects and workmanship. We will repair or replace any item presenting an issue of a defective nature. Simply contact us with the date of your purchase. Please note the warranty does not cover misuse or user errors as well as normal wear and tear. If you detect an issue with your item upon delivery, please contact us within 7 days of reception. Full warranty conditions below.

 

We warrant your product to be free from defects in materials and workmanship for two years. This warranty is only valid for purchasers located in Australia. We will repair or replace such product or part thereof which, upon inspection by us, is found to be defective in materials or workmanship. As a condition to the obligation of Proastroz to repair or replace such product, the product must be returned to us together with the date of your purchase, full name and address. All returns must be accompanied by a written statement setting forth the name, address, and daytime telephone number of the owner, together with a brief description of any claimed defects. Parts or product for which replacement is made shall become the property of Proastroz. The customer (you) shall be responsible for all costs of transportation and insurance to ship the item back to us, but we will cover the return shipping to you. Proastroz shall use reasonable efforts to repair or replace any product covered by this warranty within thirty days of receipt. This warranty shall be void and of no force of effect in the event a covered product has been modified in design or function, or subjected to abuse, misuse, mishandling or unauthorised repair. Further, product malfunction or deterioration due to normal wear is not covered by this warranty. Specifically, the warranty does not cover user errors - such as dropping the telescope, scratching the frontal corrector plate, leaving the telescope in the rain, over or under tightening some screws etc., not using the telescope for its intended purpose - such as disassembling the telescope, using the telescope in an unsuitable environment (corrosion, excessive humidity etc.) etc., and it also does not include normal wear and tear such as marks in the dovetail from the mount locking screws, marks in the body of the eyepieces or diagonals from locking screws, oil marks on the lens of eyepieces from observing, the rubber guard of the eyepiece etc. This list is not exhaustive. Simply put, things that will alter through normal use over the life of the telescope or item are not covered under warranty. ProAstroz Pty Limited, its director(s), beneficial owner(s), shareholder(s), or any other entity related to the business in any way DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR USE, EXCEPT AS EXPRESSLY SET FORTH HEREIN. THE SOLE OBLIGATION OF PROASTROZ PTY LIMITED UNDER THIS LIMITED WARRANTY SHALL BE TO REPAIR OR REPLACE THE COVERED PRODUCT, IN ACCORDANCE WITH THE TERMS SET FORTH HEREIN. PROASTROZ PTY LIMITED EXPRESSLY DISCLAIMS ANY LOST PROFITS, GENERAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM BREACH OF ANY WARRANTY, OR ARISING OUT OF THE USE OR INABILITY TO USE ANY OF PROASTROZ PTY LIMITED'S PRODUCTS. ANY WARRANTIES WHICH ARE IMPLIED AND WHICH CANNOT BE DISCLAIMED SHALL BE LIMITED IN DURATION TO A TERM OF TWO YEARS FROM THE DATE OF ORIGINAL RETAIL PURCHASE.

If warranty problems arise, or if you need assistance in using your product, simply contact us.